Privacy Policy - LINETRACK - Line Marking & Road Maintenance

Last Updated: June 2026

At LineTrack (accessible via linetrack.com.au), the privacy of our visitors and clients is one of our main priorities. This Privacy Policy document outlines the types of personal information that is collected and recorded by LineTrack and how we use it, in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at [email protected].

1. Information We Collect

To provide our professional line marking, road marking, and car park layout services across South East Queensland and Northern New South Wales, we may collect and process personal information. This includes:

Contact Information: Name, company name, email address, phone number, and physical site address when you request a quote or submit a contact form.
Project Specifications: Site plans, photos, measurements, and structural details provided by you for quoting purposes.
Log Files & Analytics: Standard internet log information, including your IP address, browser type, internet service provider (ISP), date/time stamps, and referring/exit pages via Google Analytics.

2. How We Use Your Information

LineTrack uses the information we collect in various ways, including to:

Provide, operate, and maintain our Website and digital quote request features.
Calculate, generate, and deliver accurate project quotes and estimations.
Coordinate our onsite line marking contractors, technicians, and machinery mobilization to your designated property.
Communicate with you regarding scheduling, weather delays, and variations.
Send you project invoices, statements, and customer service updates.
Improve, personalize, and expand our Website’s functionality and local search performance.
Detect and prevent fraudulent activities or unauthorized site access.

3. Data Storage, Security & Retention

We take the security of your commercial and personal data seriously.

Storage: Your information is stored securely using encrypted cloud databases and password-protected administrative systems.
Data Sharing: LineTrack does not sell, rent, trade, or share your personal information with third-party marketing companies.
Third-Party Service Providers: We may share minimal necessary details (like a site address and contact name) with sub-contractors or traffic control partners solely to execute your booked service. We may also disclose information if required to do so by Australian law.

4. Cookies and Web Beacons

Like any commercial website, linetrack.com.au uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the user experience by customizing our web page content based on visitors’ browser type and/or other information.

You can choose to disable cookies through your individual browser options.

5. Your Privacy Rights (Access & Correction)

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you.
Request that we correct any inaccurate, outdated, or incomplete information.
Request that we delete your personal contact records from our operational databases (provided it does not conflict with mandatory tax or financial bookkeeping laws).

To make a request, please email us directly at [email protected].